Refund policy

Return and Refund Policy

Last updated: October 21, 2026

At Marble on Glass, we specialize in made-to-order marble furniture designed to bring timeless elegance to your space. Each piece is carefully prepared to order.

1. Returns and Exchanges

Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or ordering mistakes made by the customer.

However, if your item arrives damaged, defective, or different from the product you ordered, please contact us so we can review the situation and determine an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable law.

2. Damaged, Defective, or Incorrect Items

We take great care to ensure that every order is prepared and delivered with attention to quality.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@marbleonglass.com.

To help us assess your claim, please provide:

Your order number.
Clear photographs or videos showing the issue.
Photographs of the original packaging, including any visible damage.
A brief description of the problem.

Please retain the original packaging until your claim has been reviewed and resolved.

Once we have assessed your claim, we will determine the appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

3. Natural Marble Variations

Marble is a natural stone, and every piece has its own unique characteristics.

Variations in color, veining, texture, and pattern are inherent to natural marble and are not considered defects.

As a result, the product you receive may differ slightly from the photographs displayed on our website. These natural variations are part of what makes each piece unique.

Such variations do not, on their own, qualify an item for a return or refund.

4. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not yet started.

Once production has begun, cancellation requests may no longer be accepted due to the custom-made nature of our products, subject to applicable law.

To request a cancellation, please email contact@marbleonglass.com with your order number and cancellation request.

If your cancellation is approved, any applicable refund will be processed using the original payment method.

5. Refunds

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

We will inform you once your refund has been approved and processed.

6. Return Shipping Costs

If a return is authorized because an item is damaged, defective, or incorrect, Marble on Glass will communicate the applicable return or replacement arrangements.

Customers should not ship any item back without receiving prior instructions from our customer service team.

For any other return request, we will assess the circumstances in accordance with this policy and applicable law.