Shipping policy

Shipping Policy

Last updated: October 21, 2026

At Marble on Glass, we specialize in made-to-order marble furniture designed to bring timeless elegance to your home. Each piece is prepared with care and attention to detail.

Please review our Shipping Policy below for information about production times, delivery, and shipping arrangements.

1. Shipping Destinations

Marble on Glass currently ships to selected destinations within the United States.

We do not offer international shipping outside our designated delivery areas at this time.

Available shipping destinations are displayed at checkout. If you are unsure whether we deliver to your address, please contact us at contact@marbleonglass.com before placing your order.

2. Production and Delivery Times

Our furniture is made to order. Each item requires time for preparation, production, quality checks, and shipping.

Estimated production and delivery time: 8–10 weeks.

This timeframe is an estimate and may vary depending on the product, manufacturing schedule, shipping arrangements, customs procedures, and other circumstances beyond our control.

We aim to keep customers informed of significant delays whenever possible.

Please note that production and delivery times may differ between products. Any specific timeframe displayed on a product page or communicated at checkout should be reviewed before completing your purchase.

3. Shipping Costs

Applicable shipping charges will be displayed at checkout or communicated before your order is confirmed.

If free shipping is offered on a product or order, this will be indicated on the relevant product page or at checkout.

Any applicable taxes or import charges will be handled in accordance with the shipping arrangements confirmed for your order.

Where an order is shipped under Delivered Duty Paid (DDP) terms, the applicable import duties and charges covered by that arrangement are included. No additional payment should be required from the customer for those covered charges upon delivery.

Please contact us before ordering if you require clarification regarding shipping costs or import charges.

4. Order Processing

Orders are processed after payment has been confirmed.

Because our products are made to order, production may begin after your order has been confirmed and the necessary manufacturing arrangements have been completed.

Once an order enters production, changes or cancellations may no longer be possible. Please refer to our Return and Refund Policy for further information.

5. Delivery Arrangements

Delivery methods depend on the product, destination, and shipping service selected.

Depending on the arrangements confirmed for your order, delivery may be made to the curbside, building entrance, or another designated delivery point.

Please check the delivery conditions before placing your order, particularly if your property has stairs, restricted access, or other limitations that could affect the delivery of heavy furniture.

If you require a specific delivery service, please contact us before purchasing to confirm whether it is available.

6. Tracking Information

Where tracking is available, tracking information will be provided once your shipment has been dispatched and the relevant information has been supplied by the shipping provider.

Please allow time for tracking information to become available or update after dispatch.

If you have questions about the status of your order, contact us at contact@marbleonglass.com with your order number.

7. Inspecting Your Order Upon Delivery

Marble furniture is heavy and requires careful handling during transportation.

Upon delivery, we recommend that you:

  • Inspect the packaging for visible damage.
  • Examine the item for any apparent damage, where reasonably possible.
  • Photograph any visible damage to the packaging or product.
  • Record visible damage on the delivery receipt before signing, whenever possible.
  • Retain the original packaging until you are satisfied that your order has arrived in good condition.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@marbleonglass.com.

Include your order number and clear photographs or videos showing the issue.

The 48-hour reporting period helps us investigate shipping damage promptly and does not eliminate any rights you may have under applicable law.

8. Delivery Delays

Although we work with our manufacturing and shipping partners to deliver orders as efficiently as possible, delays may occur.

Potential causes include:

  • Production delays.
  • Shipping carrier disruptions.
  • Customs inspections or clearance procedures.
  • Severe weather conditions.
  • Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will communicate relevant information when reasonably possible.

Delivery estimates are not guarantees unless expressly stated otherwise. Your statutory rights remain unaffected.

9. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information at checkout.

If a delivery fails because an incorrect address was provided, the recipient was unavailable when required, or delivery was refused without a valid reason, additional delivery or redelivery charges may apply where permitted by law.

We will communicate any applicable additional charges before arranging a new delivery.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at contact@marbleonglass.com.

We cannot guarantee that address changes will be possible once an order has entered production or been dispatched.

10. Lost or Missing Shipments

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at contact@marbleonglass.com.

Provide your order number and any available tracking information so that we can investigate the situation with the relevant shipping provider.

We will review the circumstances and work toward an appropriate resolution in accordance with applicable law.

11. Contact Information

If you have any questions about shipping, delivery times, or an existing order, please contact us:

Marble on Glass
Email: contact@marbleonglass.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.